TECHNOLOGY SERVICES

Our Technology Services cover the full range of software development and maintenance capabilities: everything from a fully external service (AMS) led by Kiteris to a support service managed directly by the Client.

OUR APPROACH
  • APPLICATION MANAGEMENT SERVICES (AMS)
  • TRANSFORMATION SUPPORT
  • SPECIALIST OUTSOURCING
APPLICATION MANAGEMENT SERVICES (AMS)
  • We have experience in AMS in various dimensions and sectors.
  • We work using methodology based on market standards (ITIL) which we apply pragmatically and flexibly in each case.
  • We offer the full range: Transition, Transformation, Corrective Maintenance, Support, Upgrades, Projects, QA, technical architecture upgrades, and knowledge management.
  • We offer monitoring and continuous improvement of the service through clear KPIs and SLAs, including penalties/bonuses.
  • We can work on-site at the client’s facilities or from our own software factory in Cartagena (Java, .net, JS frameworks, and more) or in a combination of both, according to the needs of each project.
TRANSFORMATION SUPPORT

We help our clients transform and evolve from their classic software maintenance and development model (rigid on-site team, outdated methodologies, patchy and undocumented knowledge, underuse of tools) towards a service based model (ITIL, tools, knowledge base, flexible and adaptable team).

Additionally, we also offer a service that is fully or partially delivered from our Cartagena office (Murcia), which means optimised costs and low team rotation.

ACOMPAÑAMIENTO EN LA TRANSFORMACIÓN

Ayudamos a nuestros clientes a transformar y evolucionar desde su modelo clásico de mantenimiento y desarrollo de software (equipo onsite poco flexible, metodologías no evolucionadas, conocimiento disperso y no documentado, poco uso de herramientas,…) hacia un modelo basado en servicio (ITIL, herramientas, base de datos de conocimiento, equipo flexible y adaptable).

Además, proponemos un servicio efectuado total o parcialmente desde nuestra oficina de Cartagena (Región de Murcia) que nos permite unos costes optimizados y una baja rotación del equipo.

SPECIALIST OUTSOURCING

For clients who aren’t seeking to transform their existing service model but do need a physical and hugely agile presence on their projects, Kiteris can also provide highly-qualified personnel (,net, Java, JS React, and others), supported by minor input from Kiteris senior management.  

This type of service is especially suited to clients who use agile methodology and need highly specialist and most likely temporary expertise: architects, scrum masters, senior developers, and similar.

TWO DIMENSIONS WHERE WE ADD VALUE
A client application management services (AMS) story
  • Leading international client in the Media Industry
  • Corrective and perfective with 8 FTEs.
  • Large functional upgrades with 6 FTEs.
  • Technological upgrade with 1 architect and up to 8 FTEs.
  • Service transition in Madrid.
  • Client users and IT departments in Spain, Portugal, Mexico, Chile, and Colombia.
  • The service is provided from our office in Cartagena including an extended LATAM schedule.
  • .net technology with extensive use of TFS, Selenium,...
  • ITIL based methodology with clear and measurable SLAs.
  • Kiteris is a Silver Partner in Application Development.
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